Shipping & Returns | BUFF® Canada

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We are currently receiving a higher than usual amount of orders.

Our team is preparing the shipments as fast as possible, but due to increased safety measures we might not be able to ship all orders within one business day. We are shipping daily from Monday - Friday. Thank you for your understanding.

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Delivery Times

Orders ship from Canmore, Alberta and generally leave our warehouse within 1-2 business days, please allow up to 2-3 business days for processing during busy periods as Black Friday, Cyber Monday and Boxing Day. Please note, after the orders have been accepted and have been picked up by the shipping company we will provide the relevant tracking number to the customer. At this point, the shipping company is in charge of timely delivery. 

  • Canada Post Expedited: Shipping times depending on Canada Post. Please check Official Updates by Canada Post for more details.
  • Canada Post Xpresspost: We are currently not offering Express Shipping as Canada Post can't guarantee the delivery times. We will update the shipping methods as soon as possible.
  • FedEx Ground: 3-8 Business Days

Shipping & Handling fees

Shipping cost is calculated before tax, free shipping to Canada is available with a minimum purchase of $50 before tax. We ship all orders trackable with Canada Post.

  • Standard Shipping under $50 via Canada Post Expedited (tracked) - $9.50
  • Standard Shipping over $50 via Canada Post Expedited (tracked) - FREE
  • Canada Post Xpresspost - $20.00 (Currently not offered)
  • Other Shipping options: FedEx Ground (any order) - $15.00

Shipping restrictions

Please note, BUFF® Canada ships orders only within Canada.

If you are an international customer, please check buff.com/ca for an online store or retailer in your area. We apologize for any inconvenience this may cause. In case the customer chooses to ship through a third party company, which offers forwarding services to regions outside of Canada, BUFF® Canada offers only tracking to the provided address and is not responsible for any kind of delays or lost shipments after the shipment was received by the provided recipient.

Return Policy

To be able to return or exchange a product, the following conditions apply.

  • You may return your unworn and unwashed product with the original tags and packaging intact for a full refund less shipping within 30 days of the purchase date.
  • For health and safety reasons, we are only accepting UN-OPENED BUFF® Filter Masks & BUFF® Replacement Filter Packs for return and refund. Returns of product(s) with opened packaging cannot be accepted. 
  • If you want to exchange the ordered product(s), please indicate which style (name/SKU) you would like to get instead.
  • Only BUFF® products purchased on buff.com/ca can be returned/exchanged. 
  • All discounted products are final sale. Clearance items can’t be returned.

Manufacturer defects are covered by our warranty and can be returned or exchanged for up to one year after purchase date. Normal wear and tear are excluded from the warranty.

Return postage will be paid by Buff Canada Ltd. on returns for warranty purposes. Shipping & Handling fees as well as the fees for the return postage are non-refundable, unless an item is damaged or defective.

Return procedure:

  1. Contact us and we will email the details to start your return process.
  2. Please include your order number in the return package.
  3. Mail your parcel with Canada Post to: Buff Canada, 120-105 Bow Meadows Cres. Canmore, AB, T1W 2W8
  4. After the product is received and inspected, we will issue a refund via Credit card or Paypal or process the product exchange as indicated.
  5. We will notify you once your return has been refunded.

Please note: Due to enhanced Health and Safety measures implemented with COVID-19, returns will be quarantined for 5 days after receipt prior to processing. Refunds/Exchanges can take up to 2-4 weeks.

Need more details on Shipping & Returns?

Please visit our FAQ page to find more answers!


Contact us: we are here to help you!

The Customer Service team at BUFF® Canada will be happy to help. You can reach our team by email

Telephone: We also provide customer service via phone: 1-866-473-3639 Ext. 114 (Mon-Fri, 8 am - 4 pm MST).

For inquiries about orders, please indicate your order number. We do our best to answer all inquiries within 24-48 hours.

   

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